Please note that TRB Chemedica (UK) Ltd only supplies customers within the United Kingdom and Republic of Ireland. For sales enquiries from outside the British Isles please visit www.trbchemedica.com.

Book a Virtual Consultation with a TRB Representative

If you would like to speak to one of our representatives via virtual online consultation, on Zoom, MS Teams, Skype, or other platforms, then please write to us on info@trbchemedica.co.uk with the following details:

- Your name
- Professional Title or Position
- Hospital or Clinic 
- Postcode
- Email 
- Telephone 
- Product of Interest
- Question 
- Preferred Online Platform (Zoom, Skype, etc.)
- Date and time

We will then set up a virtual consultation for you with a TRB Representatative in your area.
 

ORDERING INFORMATION:

Please read on for your options on how and where to order VISCOSEAL or VISIOL.

 

Order Direct:

You can set up an account with us by sending your order in writing via email to orders@trbchemedica.co.uk, by fax to 0845 330 7557, or by post to our address below. We will then contact you again to request both some information about you and pre-payment for your first order. 

Please note that we do not sell these products direct to members of the public (patients).

 

DELIVERY INFORMATION:

As the only manufacturer-appointed distributor of VISCOSEAL® and VISIOL® in the UK, we always maintain ample stocks for immediate dispatch. Typically, any orders placed before 1.00 pm on a working day will be delivered on the next working day. Orders placed over the weekend or bank holidays will be dispatched on the next possible working day for delivery the following working day. You can view a list of Bank Holidays and Office Closures here. Deliveries to the Isle of Man, Channel Islands, Northern Ireland, or the Irish Republic may take an extra day or two because of longer transit times.

We use UPS as our courier company. If you are having your order delivered to a residential address, then please note that if no one is available to sign for the parcel your order will be left at a nearby UPS Access Point for collection at your convenience. 

However, there may be delays due to reasons which are out of our control.

Due to the unprecedented and unpredictable situation we find ourselves in at the moment, we are experiencing delays on some shipments reaching our customers, because of the demand currently being placed on delivery services. Once your order has been placed, our logistics team will be in touch with a scheduled delivery date. Please note, however, that there may be delays in delivery as mentioned, which are out of our control.

With this in mind, we recommend that customers only book appointments with patients once orders have been delivered. 

Please bear with us and be rest assured that we are doing everything we can to provide you with the best service possible. 

Please also refer to our Terms & Conditions of Sale which apply at all times.

 

Product Licensing, Pricing, MSDS, NHS Reimbursement:

VISCOSEAL® Syringe and VISOL® are Both CLASSED AS CLASS III MEDICAL DEVICEs, NOT DRUGs.

This is why MSDS (Material Safety Data Sheets) are not required. The issues provided in a MSDS are checked within the conformity assessment procedure.

All our products are CE-marked medical devices manufactured in the EU, the UK, and in Switzerland.

Most of our products are listed in the Drug Tariff, MIMS, C&D, and the BNF. 

 

BREXIT CONTINGENCY PLAN:

TRB Chemedica UK has made provisions for the possibility of a "hard" Brexit which address a number of questions our customers may have. Please click here to view our Brexit Contingency Q&A Form.

 

Further Info:

For any products not stocked by wholesalers, or for any problems or questions, please find our contact details below:

TRB CHEMEDICA (UK) Ltd
9 Evolution
Lymedale Business Park
Hooters Hall Road
Newcastle-under-Lyme
Staffordshire
ST5 9QF

Tel 0845 330 7556
Fax 0845 330 7557
General enquiries: info@trbchemedica.co.uk
Orders: orders@trbchemedica.co.uk